Support

Help getting connected.

Setup tips, compatibility notes, subscription answers and the questions we hear most.

Email support
Setup help, bug reports and adapter compatibility questions. Include your adapter model and vehicle year.
guzelyusuf10@gmail.com →
Adapter & setup guide
Which ELM327 adapters work well, and what to do when a reading is missing.
Read the FAQ →
Subscription help
What Pro includes, how the free trial works, and how to cancel or restore a purchase.
Manage DriveSense Pro →

Frequently asked

What adapter do I need?

Any ELM327-compatible Bluetooth OBD2 adapter works. We recommend a dual-mode or BLE model for the most stable connection. Avoid the cheapest clones — they often drop PIDs or disconnect mid-drive.

Which cars are supported?

Most petrol and diesel vehicles built from 2001 (EU) or 1996 (US) onward have a standard OBD2 port. Which parameters are available varies by make, model and year — DriveSense auto-detects the PIDs your vehicle supports when you pair.

Does it work without internet?

Yes. All telemetry, alerts, health scoring and anomaly detection run on-device from the adapter link, and your trip history is stored locally on your iPhone. An internet connection is only needed to purchase or validate a DriveSense Pro subscription.

How do I enable HUD mode?

Open the dashboard and tap the HUD toggle, then place your phone on the dash. Mirror mode flips the readout so it reflects correctly onto the windshield, with auto-brightness for day and night. HUD mode is part of DriveSense Pro. Set it up before you drive, and check that windshield displays are legal where you are.

Why is a reading blank or zero?

If a parameter shows blank or 0, your vehicle or adapter most likely doesn't expose that PID. Try reconnecting — DriveSense re-scans supported parameters on every pairing. If a value that used to work has stopped, a cheap adapter dropping frames is the usual cause.

The app can't find my adapter.

Turn the ignition on so the OBD2 port is powered, make sure Bluetooth is enabled in iOS Settings and that DriveSense has Bluetooth permission, then unplug and re-seat the adapter. If your adapter pairs through iOS Settings with a PIN, pair it there first, then reopen DriveSense.

Is my vehicle data sent anywhere?

No. OBD2 readings, your VIN and your trip history stay on your device — there is no account and no cloud sync. The full detail is in our Privacy Policy.

DriveSense Pro

Is DriveSense free?

The core app is free: connecting to your adapter, the live dashboard and gauges, the health score, alerts, the trouble-code list, your last three drives and one vehicle in the garage. DriveSense Pro is an optional auto-renewable subscription that adds the full live data tab, code explanations and repair advice, the full health report, unlimited history, calibration, trip computer, acceleration test, HUD mode, the emissions check, multiple vehicles and CSV export.

What does Pro cost?

Monthly or annual, with a 3-day free trial for new subscribers. Reference pricing is US $4.99 per month or $34.99 per year; in Türkiye ₺34,99 per month or ₺249 per year. The exact price for your region is always shown in your local currency before you confirm. Full details are in the Terms of Use.

How do I cancel?

On your iPhone open Settings → your name → Subscriptions, select DriveSense and tap Cancel — or go to apps.apple.com/account/subscriptions. Cancel at least 24 hours before the period ends to avoid the next renewal. Pro stays active until the end of the period you've already paid for. Deleting the app does not cancel the subscription.

I paid but Pro isn't active.

Open the DriveSense Pro screen and tap Restore Purchases — this is also what to use on a new device or after reinstalling. Make sure you're signed in with the same Apple ID you purchased with. If it still doesn't unlock, email us and we'll sort it out.

Can I get a refund?

Purchases go through the App Store, so refunds are handled by Apple at reportaproblem.apple.com. Tell us what went wrong too — if it's a bug on our side we want to fix it.

Still stuck?

Send us the adapter model and vehicle year — we usually reply within a business day.

Email support